FAQs

What ingredients do you use?

Whipped Body Butter:  shea and mango butter, almond oil, arrow root powder, fragrance oil, vitamin E oil, mica

Cloud Silk Body Butters:  Aqua, almond oil, shea and mango butter, cetostearyl alcohol polysorbate 60 (plant based emulsifier), glycerin, cetyl alcohol (plant based emollient), Propylene Glycol, Diazolidinyl Urea, Iodopropynyl Butylcarbamate (natural preservative), fragrance oil, vitamin E oil, mica

Foaming Sugar Scrubs: Sugar, Propylene Glycol, Glycerin, Aqua, Sodium Laureth Sulfate, Sodium Cocoyl Isethionate, Stearic Acid, Lauric Acid, Sodium Hydroxide, Sodium Chloride, Fragrance oil, Titanium Dioxide, Diazolidinyl Urea, Iodopropynyl Butylcarbamate, mica

Where are you located?

Our business is proudly located in Nebraska, America’s Heartland. Every product is hand crafted in Springfield, Nebraska. Please note that our mailing address is located in Omaha, NE 

Do you offer returns?

We do not offer returns/ exchanges on body products due to sanitary reasons. It would be unsanitary for us to accept a return and sell that item to another customer. ALL SALES ARE FINAL on body-care products. This is common practice for most body-care shops. If you receive an incorrect order or have any questions about your order please contact us- we are always happy to help. 

When will my package ship and deliver?

Processing times are 1-3 business days (excluding holidays) We work as fast as we can to get your order to you. You can choose your delivery method at checkout. After your order is processed it will then be received by the shipper. The delivery method you choose will be the amount of time it takes the shipper to deliver the package to your doorstep. Processing time (1-3 business days) + shipping time (you choose this at checkout) = estimated delivery time. Cloud Lemon Bodycare is not responsible for shipping delays that may occur with the United States Postal Service.

International Orders (Including Canada) Please Note:

International orders may be subject to customs, duties, taxes, VAT, or import fees determined by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customer. We recommend checking with your local customs office if you are unsure about potential charges. Cloud Lemon Bodycare is not responsible for delays caused by customs or weather. 

What if my package is lost, stolen, or damaged?

Cloud Lemon Bodycare is not responsible for any lost, stolen or damaged packages. Please notify USPS if any of these scenarios occur. 

What if I receive the wrong order?

Please notify us within 1-2 business days if you receive an order that is incorrect so that we can assess and correct the issue.

Do you ship Internationally?

We currently ship internationally to Canada and the UK. As our business grows we plan to add more international shipping locations